Terms & Conditions of EV Charger Installation
1. Definitions
“Company” refers to The Full EV (or any trading name thereof).
“Customer” refers to the individual or organisation purchasing goods/services.
“Installation” refers to the supply and fitting of EV charging equipment at the Customer’s property.
2. Quotations & Orders
All quotations are valid for 30 days unless otherwise stated.
Orders are confirmed upon the Customer clicking to accept the quote and receipt of the required deposit.
Quotations are based on information provided by the Customer. If additional works are required on the day of installation, these will be chargeable.
3. Standard Installation Scope
A standard domestic installation typically includes:
– Up to 10m of surface-mounted cabling from the consumer unit to the charger location.
– Connection to a single-phase supply with sufficient spare capacity.
– Fitting to a suitable wall or permanent structure.
– Completion and submission of all necessary DNO applications.
Non-standard works (e.g., trenching, additional cabling, consumer unit upgrades, load management systems) will incur additional costs and may delay installation.
4. Site Requirements
The Customer must ensure:
– Safe and unobstructed access to the property and installation site.
– Landlord or freeholder consent where applicable.
– Parking and electrical supply are available on the day of installation.
If installation cannot proceed due to site issues or incorrect information, the Company reserves the right to charge for aborted visits.
5. Electrical & DNO Works
All installations are carried out to the latest BS 7671 Wiring Regulations and OZEV requirements (where applicable).
Where the local Distribution Network Operator (DNO) requires upgrades (e.g., main fuse, service head, supply capacity), responsibility and cost lie with the Customer unless otherwise agreed.
6. Payment Terms
All quotations issued by The Full EV are valid for 30 days unless expressly stated otherwise. The Full EV reserves the right to amend any quotation after this period to reflect changes in material, labour or operational costs.
A booking deposit of 50% of the total quoted amount is required to secure the installation date.
The remaining balance shall become due and payable within 24 hours of completion of the installation. This requirement shall not apply where the customer notifies The Full EV, within the same 24-hour period of (i) a suspected fault with the unit; or (ii) a substantive concern regarding the quality of the installation. In such circumstances, The Full EV will investigate and rectify any verified issues within a reasonable timeframe, after which the outstanding balance shall become immediately payable.
All invoices must be paid within the stated timeframe. Failure to do so may result in the application of statutory interest at a rate of 8% above the Bank of England base rate, accruing daily, together with a fixed compensation charge in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
The Full EV reserves the right to suspend or withhold works, commissioning, certification, software activation or future services in the event of non-payment.
Title and ownership of all materials, equipment, components and installed products supplied by The Full EV shall remain vested in The Full EV until all sums due under the contract have been paid in full. Where lawful and practicable, The Full EV reserves the right to remove any such equipment in the event of non-payment.
7. Faults & Warranty
7.1 Manufacturer’s Warranty
– All EV chargers are supplied with the manufacturer’s warranty (typically 3 years).
– The Company will provide the Customer with details of the warranty and assist with claims where required.
7.2 Workmanship Warranty
– The Company guarantees its installation work against defects in workmanship for 12 months from the installation date.
– This excludes misuse, tampering, external damage, or issues caused by the Customer’s electrical supply or internet connection.
7.3 If the Company Supplies the Charger
– Where the Company supplies the charger, the Customer’s statutory rights under the Consumer Rights Act 2015 apply.
– The Company will assist the Customer in arranging repair or replacement under the manufacturer’s warranty.
– Labour costs for removal/reinstallation of a replacement unit are covered for 12 months; thereafter, labour may be chargeable.
7.4 If the Customer Supplies the Charger
– Where the Customer provides their own charger, the Company accepts no liability for defects in the hardware itself.
– The Company’s responsibility is limited to correct installation.
– Any removal/replacement of a faulty unit will be chargeable at standard rates.
7.5 Exclusions
– The warranties above do not cover:
• Internet/Wi-Fi connectivity issues.
• Power supply faults, DNO equipment, or grid failures.
• Damage from weather, flooding, impact, or third parties.
• Units tampered with or repaired by unauthorised persons.
8. Liability
The Company shall not be liable for loss of use, earnings, or indirect damages due to charger downtime.
Liability is limited to the total value of the contract.
The Customer is responsible for ensuring adequate insurance cover at the property.
9. Grants & Incentives
Where applicable (e.g., OZEV grants), the Customer must ensure eligibility.
The Company will assist but cannot guarantee grant approval.
Any rejected claim remains payable in full by the Customer.
10. Cancellation, Rescheduling & Refunds
10.1 Cooling-Off Period (Domestic Customers Only)
– Under the Consumer Contracts Regulations 2013, domestic customers have the right to cancel their order within 14 days of accepting the quotation (“cooling-off period”).
– If installation has not yet been scheduled or materials ordered, the deposit will be refunded in full.
– If the Customer requests installation to take place within the 14-day period, they agree to waive their right to the full cooling-off period and accept that reasonable costs may be deducted from any refund.
10.2 Cancellations Before Installation Date
– Cancellations made more than 7 days before the scheduled installation date will receive a full refund, minus any costs already incurred (e.g. materials ordered or DNO applications).
– Cancellations made within 7 days of the scheduled installation date may incur a £100 + VAT cancellation fee or deduction from deposit to cover scheduling and administration costs.
10.3 Cancellations on the Day of Installation or Missed Appointments
– If the installation cannot proceed on the agreed date due to site inaccessibility, missing permissions, unsafe conditions, or the Customer not being present, the Company reserves the right to charge for an aborted visit (minimum £150 + VAT).
10.4 Rescheduling
– The Company will make reasonable efforts to accommodate rescheduling requests.
– If the Customer requests to reschedule within 48 hours of the appointment, the Company may apply a call-out or rescheduling fee to cover engineer time.
10.5 Refunds
– Approved refunds will be processed within 14 days of confirmation.
– Refunds will be made to the original payment method unless otherwise agreed.
– The Company is not liable for delays in refund processing caused by third-party payment providers or banks.
11. Data Protection
Customer details will be processed in accordance with GDPR.
Information will only be used for installation, warranty, and support purposes.
12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
